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Post by account_disabled on Feb 24, 2024 4:30:48 GMT -5
How do banks operate where automated? There are banks that work according to the old scheme, using an answering machine instead of specialized software. Her character is as follows . After connecting, he listens to bank advertisements for several minutes about popular promotions and various services. The answering machine turns on and the client is asked to answer popular questions. Not everyone can quickly complete the telephone quest. One wrong button press, and the system offers to start the Rich People Phone Number List survey again. It often takes at least minutes to try to get a response or connect to an operator. Especially if the robot s message contains advertising blocks that the client does not need. The result of such an expectation is that the person is dissatisfied with the attitude and considers the products of another institution. Loyalty disappears, and for this organization this situation means a loss of reputation. A negative review on the Internet can also be a reward. Banks must understand that with the advancement of technology, customers have become more demanding. Therefore, for an enterprise to be successful, it is necessary to offer a service, thanks to which the issue of concern is immediately resolved in the shortest possible time. System for automating a call center in a bank from FIS is to make a profit. The key factor for success in this matter is the competent choice of development strategy and optimization of business processes.
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